Frequently Asked Questions
Welcome to our FAQ page. Below you'll find answers to our most commonly asked questions. If you need further help, please contact us.
Orders & Shipping
Where do you ship from?
We ship directly from our international fulfilment partners. This allows us to offer the best possible prices and a wider range of stock.
How much is shipping?
We offer free worldwide shipping on all orders — no minimum spend required.
How long does shipping take?
Delivery times vary by region:
- Australia: 7–15 business days
- United States, United Kingdom, Canada: 8–18 business days
- Other international destinations: 10–25 business days
Can I track my order?
Yes. Once your order has shipped, you will receive an email with tracking information. You can also track your order using our Track My Order page.
Do you offer express shipping?
At this stage, we do not offer express shipping. However, we are actively exploring faster fulfilment options.
Returns & Refunds
What is your returns policy?
We accept returns on faulty or incorrect items. If you receive a damaged or defective product, please contact us within 14 days of delivery and we will assist you with a return or replacement.
Do you accept change-of-mind returns?
Unfortunately, we do not offer refunds for change-of-mind purchases, as our products are shipped directly from our suppliers.
How do I initiate a return?
Please email our support team with your order number and a photo of the item in question. We will review your request and provide return instructions.
Product Information
Are your kitchen tools dishwasher safe?
Yes. Most of our kitchen tools, including our silicone sets and utensils, are dishwasher safe. Please refer to individual product pages for specific care instructions.
Is the oil sprayer refillable?
Yes. Our 2-in-1 oil sprayer is designed to be fully refillable and reusable. Simply unscrew the top and refill with your preferred cooking oil.
Are your products food-safe?
Absolutely. All of our kitchenware is made from food-grade materials and meets safety standards for consumer use.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is your checkout secure?
Yes. Our website uses SSL encryption and all payment gateways are PCI compliant to ensure your personal and payment information is protected.
Other Questions
Do you offer bulk or wholesale discounts?
If you're interested in a bulk order for a business or event, please reach out via our Contact Us page and we’d be happy to assist.
Can I change or cancel my order?
We process orders quickly, but if your order hasn't shipped yet, we may be able to make changes. Contact us as soon as possible and include your order number.